Privacy Policy
Last updated: November 10, 2026
1. Controller
The controller for the Live Clippers service is LiveClippers.com. Contact us at contact@liveclippers.com.
2. Data we process
We process account data used for login, service usage data such as requested URLs and clip metadata, audio and video content you ask us to process, including uploaded files, their filenames, technical metadata, saved subtitles and analysis results, payment metadata handled through Stripe, and messages you send to support or legal addresses. We do not store full payment card numbers or plaintext passwords.
3. Purposes and legal bases
We use data to provide the service, authenticate users, calculate credits, process billing, prevent abuse, meet legal obligations, and answer requests. Legal bases include contract performance, legitimate interest, legal obligation, and consent where required.
4. Cookies and local storage
We use necessary authentication cookies and local browser storage for preferences such as theme, language, and recent clip history. We do not currently use third-party analytics, advertising, or tracking cookies.
5. Processors and transfers
We share only necessary data with providers such as Google OAuth for identity, Stripe for billing, infrastructure providers for hosting, proxy/network providers for public stream access, and YouTube/Google public endpoints for processing requested streams. Only when you confirm AI voice isolation do we send the clip's audio track to ElevenLabs for processing; we do not send the video. Only when you confirm a subtitle translation do we send the saved subtitle text and selected language through OpenRouter to the configured translation provider, Microsoft Azure; we do not send the clip's audio, video or account details for this translation. Only when you confirm AI highlights do we send audiovisual segments of the selected clip, including their audio, through OpenRouter to Google Vertex for analysis. Uploading a file alone does not request these external AI operations. International transfers may rely on SCCs or other lawful mechanisms.
6. Retention
Account and preferences are retained while your account is active. New captured or uploaded source files are kept for 30 days in trial mode and 120 days with a paid plan or a positive credit balance, starting when ready. The applicable retention period is set for the source when the operation is created. Incomplete upload sessions expire after 24 hours and their temporary files are scheduled for cleanup. Saved subtitles and their translations expire with the original clip. Derived files inherit the original file's expiry; when several sources are combined, the earliest source expiry applies. Comparison samples for basic audio enhancement are kept for at most one hour or until their source expires, whichever comes first. The deadline is shown in your history and is fixed for that clip. Files already stored when this policy is activated receive the full applicable period from activation. At expiration, the file and preview are removed from active storage; clip history and credit records remain. Historical backup copies follow their separate retention schedule. Technical logs are usually kept up to 30 days, billing records up to 7 years, and support/legal communications up to 3 years unless a longer legal hold applies.
7. Your rights
Depending on your location, you may request access, correction, deletion, restriction, objection, portability, or withdrawal of consent. California residents may also exercise CCPA/CPRA rights. We do not sell or share personal information for cross-context behavioral advertising.
8. Security
We use reasonable technical and organizational measures, including HTTPS/TLS, access controls, externally managed secrets, and dependency reviews. No system is perfectly secure; if a reportable breach occurs, we will notify affected users as legally required.
9. Children
The service is not directed to children under 16. If you believe a minor provided data without proper consent, contact us so we can delete it.
10. Changes
We may update this Policy to reflect legal, technical, or service changes. Material changes will be announced with reasonable notice when required.